Terms & Conditions

Terms and conditions

By entering this site, you as a user, are accepting our terms and conditions. The access of and use of The 11+ Website featuring these terms and conditions constitutes your acceptance of these terms and conditions. They take effect from the date on which you first use this website.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict the use and enjoyment of this site by any third party. By restriction or inhibition, we include, without limitation, any conduct which is unlawful, or which may cause distress to or inconvenience or harass any person, and the transmission of obscene or offensive content, or the disruption of normal flow of dialogue within this site.

1. Definitions:

1.1 "Company" means Bright Young Things trading as The 11+ Website. 
1.2 "Terms" means the terms and conditions.
1.3 "Goods" means any items offered for sale by the company.
1.4 "Customer" means any company or individual who places an order with the Company for goods.
1.5. "Contract" means the acceptance by the Company of an order, place by a customer and such acceptance shall occur when the Company commences work on an order or when the company agrees to accept the order and communicates this to the customer.

2. Contracts

2.1 These terms shall apply to every contract.
2.2 The Company may ask for any information it requires to fulfil the contract and there shall be no liability upon the Company for non-performance if the necessary information is not provided.

3. Price

3.1 All prices quoted by the Company are only valid at the time of contract and are exclusive of any other matters unless otherwise agreed.
3.2 The Company reserves the right to revise the quoted price in the event of unforeseen and extraordinary expenses for the Company appertaining the goods.

4. Payment

4 Goods will only be dispatched to the customer when payment has been made in full in cleared funds and in any variance of this term shall be upon such terms as the Company dictates.

5. Samples

5.1 Should the Company present a customer with a sample, this will not constitute a sale by sample and is only and indication of the type and quality of the goods.

6 Delivery

6.1 Delivery shall be made to the customer and not a third party.
6.2 The company will not accept any liability for late delivery of the goods and delivery time will not be of the essence of the contract.
6.3. The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control.
6.4 All risks shall pass to the consumer upon delivery
6.5 Postage and packing are free to UK customers. For orders outside the UK, a post and packing charge will be made. Please conact us before making your order.
6.6 We aim to dispatch all UK orders within 48 hours of recieving your order. Please note that during holiday periods and at weekends, this time period may be longer.
6.7 Customers should receive their order within seven days of dispatch. If not please contact us so we can check with our couriers about a delay.

7 Refunds.

7.1 If you are not satisifed with your postal purchase for any reason, we offer a full refund, provided the item is unused and in perfect condition within 14 days of purchase. Please contact us first by telephone or e-mail to let us know, before you return your purchase(s). We regret that we cannot pay for return postage to us.
7.2 We do not give refunds for downloaded material from our website. See section on downloads below for more information.


8 Warranty
8.1 The Company warrants that the goods will be free from defects at the time of dispatch.
8.2 The customer must notify the Company of any defects within 5 working days of delivery and the Company must be given a reasonable opportunity to view the goods.

9 Force Majure
9.1 The Company shall not be liable to the customer in the event that the Company is unable to carry out any part of the contract for causes beyond its control.
9.2 The Company will notify the customer as soon as is reasonably possible in such circumstances.

10 General

The laws of England and Wales will govern any contract.

11 Special terms and conditions for downloads:-

1) You agree that the material you download from the 11+ Website shop is for your sole use (or that of any member of your family) and will not be passed onto any third party, copied in any way or resold. (Please note - Schools, individual teachers and tutors may use this service provided that they do not copy individual downloads which are the intellectual property of Bright Young Things)

2) The downloadable material you have purchased will be available for you to download for a maximum period of 48 hours, once your payment has been accepted and processed by Pay Pal, our merchant bank. As soon as payment has been made and accepted, you will receive an e-mail with (a) link(s) to the download titles you have decided to buy from us. If you press the link you will get to the pdf file which the download is on. You will need Adobe Reader installed on your computer to read the file with. Links to this software are shown on the website at the top of each page of the shop.

3) The downloads that you buy should be received in an e-mail from us to you within 15 minutes of you paying for your order. Please be aware that sometimes your internet provider may stop e-mails from us to you if it has a virus checker or spam filter in place. If there is a problem with the transmission of your download(s), please contact Bright Young Things either by telephone or e-mail (as mentioned on the first page of the Shop) as soon as possible after ordering and we will endeavour to sort out the problem. If necessary we will send your downloads manually by e-mail.

4) Once you have made your choice and paid for any of the downloads, we cannot give refunds, even if you decide that you have chosen the wrong title. This is due to the nature of electronic publications and is in line with curent consumer law and practice. This is a binding contract and cannot be reversed. So please make sure that you are clear about which downloads you are buying. Please be aware of the difference between the standard format and multiple choice format 11+ Practice test questions. Please note that the questions in both formats are mainly the same.


Disclaimer
The 11+ Website and material relating to the information, products and services (or to third party information, products and services), is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of The 11+ Website. Although we may from time to time monitor or review discussions, postings, etc on The 11+ Website, we are under no obligation to do so and assume no responsibility or liability arising from the content of any such locations nor for any error, omission, infringement, defamation, obscenity, or inaccuracy contained in any information within such locations on The 11+ Website. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Useful Links

Contact details

Please contact us using the following details, or via our online enquiry form. NOTE; WE NO LONGER ANSWER QUERIES ABOUT THE 11+ EXAM OVER THE PHONE.

Telephone
07907 609962
Email
info@hadleighbooks.co.uk